The fine print

Photo Guidelines

Everything here explains shipping, returns, and support clearly so you can order with confidence.

Preview before print Human-reviewed quality Clear support

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Need context before ordering? Use the guide below, then jump straight back into the product that fits best.

The better the photo, the stronger the final portrait feels. One clear image is enough in most cases.

What makes a great reference photo

Sharp and in focus, with no heavy blur
Good natural light, ideally near a window or outdoors
Your pet's face clearly visible, with eyes easy to see
Close enough to capture markings, fur pattern, and expression
No strong filters that change color, contrast, or detail

What to avoid if possible

Very dark photos or strong backlighting
Far-away shots where the face is tiny in frame
Motion blur or screenshots of screenshots
Anything covering the face or hiding defining markings

Multiple pets

If you are ordering a portrait with two or more pets, separate photos are completely fine. They do not need to be sitting together in the same original picture.

Best mindset

Choose the photo that feels the most like them. Expression matters as much as technical quality.

View full portrait details → View digital option

A good photo makes all the difference

Two real examples of what works well, and a few that make it harder for us to get the likeness right.

Great photos

Good - Sharp, front-facing, and lit by a window — Sharp, front-facing, and lit by a window

Good - Clear face, natural light, no filters — Clear face, natural light, no filters

These make it harder

Avoid - Motion blur makes the features hard to see — Motion blur makes the features hard to see

Avoid - Too far away — the face is tiny in frame — Too far away — the face is tiny in frame

Avoid - Too dark, with strong backlighting — Too dark, with strong backlighting