Frequently asked questions
Everything most first-time buyers want to know before ordering a custom portrait for themselves or as a gift.
If you already know which route fits, use the fastest buy option above. The answers below are here to remove hesitation, not slow the purchase down.
Clear, front- or side-facing, both eyes visible, good light, in focus, and just your pet in frame. Phone photos are perfect, and if yours needs a tweak, we will tell you before we start.
Yes. A real human reviews every portrait against your photo, and you get free revisions until the likeness is right.
Not yet — each portrait features one pet today. Need two pets together? Email us before you order and we will let you know if we can help.
From 12x18 up to 18x24, available as a premium poster, framed piece, or ready-to-hang canvas. If you want something digital too, you can add the digital file — it's sent the moment your proof is approved, while your physical print is on the way.
Your digital preview arrives in about 24 to 48 hours. After you approve it, your printed portrait is delivered in 5 to 7 working days with free UK shipping. If you need it by a specific date, message us first.
The Love-It Guarantee covers free, unlimited revisions, or a refund if we still cannot make you happy. We do not print until you approve.
Because each portrait is custom-made for your pet, we do not take general returns, but you are protected by the Love-It Guarantee, and anything damaged or defective is replaced free.
We ship across our supported regions. Exact times and costs show at checkout for your delivery address.
It is our number one gift product. Add a digital copy so you can gift it the moment your proof is approved while the print is on its way — perfect if the date is close.
Illustrative example of our proof-approval email — nothing prints until you click Approve.
Before you order, you should know exactly how the proof works, how long it takes, what happens if you need changes, and whether the portrait suits the occasion.
If your photo is tricky, your deadline is tight, or you need help choosing the best format, we would rather guide you honestly than leave you guessing.
Start with the main portrait, choose the digital version if you want the fastest delivery, or ask us first if you want help before ordering.